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How do I track my order?

Once your order has shipped, you will receive an email notification with a tracking information and number.


What are your shipping options and delivery times?

SHIPPING METHODS, COSTS, AND DELIVERY METHODS

Due to safety measures around COVID-19 and shipping carriers prioritizing items first, deliveries may be delayed. Standard orders will be delivered within 7 to 10 business days. Next Day and 2 Day shipping methods are not currently offered due to shipping delays.

Delivery items are based on orders placed between Monday-Friday.

Shipping Method Carrier Shipping Charge Estimated Delivery Time
Standard 3 Days UPS   $6.95* Arrives 7-10 business days after processing*
(5 to 7 business days).
2 Days UPS   $10.95 Not offered currently due to shipping delays.
Next Day UPS   $16.95 Not offered currently due to shipping delays.

*Free on Orders $35 & over
*Free on Orders $35 & over

Order Processing Details
• Due to safety measures around COVID-19, please allow 5-7 business days for order processing of standard orders. Next Day and 2 Day shipping methods are not currently offered due to shipping delays.
• 2 Day and Next Day orders must be placed by 1PM EST to start processing the same day. Orders received after 1PM EST on Saturday and Sunday are processed the next business day
• During peak holiday and promotional periods order processing times may be increased.

UPS Delivery Days
For standard 3 Day shipping, 2 Day and Next Day shipping, UPS will deliver your package between Monday – Friday. Please note for 2 Day and Next Day shipping methods, UPS will not deliver packages on Saturday and Sunday. .

Additional information for Shipping

Shipments to Hawaii and Alaska may have increased delivery times

Shipments to Puerto Rico will arrive VIA USPS (Priority).  2-Day and Next Day shipping options are not available

Delivery to PO Boxes is not available (although can be used for the billing address)

Business Days & Holidays

All orders ship Monday – Friday, excluding the following holidays below:
•    New Year’s Day
•    Memorial Day
•    Independence Day
•    Labor Day
•    Thanksgiving Day
•    Christmas Eve Day
•    Christmas Day
•    New Year’s Day


Will EmyCo ship products to locations outside of the U.S.?

The EmyCo Store ships to addresses within the United States (including Alaska, Hawaii, and Puerto Rico). Unfortunately, we do not deliver outside US. 


What jewelry packaging is included in the delivery?

All items are delivered with one of our signature Pandora packaging.