Due to COVID-19, we have extended our returns and exchange policy for all purchases, returns and exchanges will be accepted until June 30, 2020. We will extend this date should the current situation worsen.
If for any reason you are not completely satisfied with your purchase, you may return items that are in unused and original condition until June 30, 2020. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable. There are no refunds or exchanges on FINAL SALE items.
Returns by mail:
a. Fill out the return form provided in the original package or email and indicate the item number, quantity, and reason code.
b. Place merchandise and return form in the package.
c. Attach the prepaid return label to the outside of the package and secure package for mailing.
d. Drop off package at your nearest UPS Store, UPS Authorized Shipping Outlet or UPS Customer Center. You will NOT be charged for return shipping.
e. If you choose to use your own preferred method of shipping, use one that can be tracked and insured. EmyCo cannot reimburse the cost of shipping using this method. Address for returns should be mailed to:
10123 Camarillo St.
Toluca Lake, CA 91602
f. All returns will be credited back to the original form of payment (excludes original shipping cost)
g. Returns will be processed within 7 business days of receipt of your item(s) by EmyCo due to additional 3 days quarantine on returns due to COVID-19. You will receive an email notification once your return is processed. Please allow up to 3-5 additional business days for the funds to be credited to your payment method.
h. If you cannot locate the return form or prepaid label, please contact the EmyCo Customer Care Center for further assistance.